Frequently Asked Questions – Surreal Hampers

At Surreal Hampers, we make gifting simple, thoughtful, and stress-free. Also, you’ll find answers to the most common questions about our pamper gift sets. Furthermore, our vegan friendly Christmas gifts, and personalised gifts for her.

1. What makes Pamper Gift Sets By Surreal Hampers different?

We carefully craft pamper gift sets and gift boxes for women with high-quality, handpicked items. Also every box is designed to:

• Provide a unique gifting experience

• Include personalised gifts for her with your custom message

• Transform ordinary moments into memorable celebrations

2. Do you offer vegan friendly Christmas gifts?

Yes! Many of our Christmas hampers include:

• Cruelty-free and vegan-friendly products

• Eco-friendly and sustainable packaging

• Thoughtful items perfect for the festive season

3. Can I personalise Pamper Gift Sets?

Absolutely! You can:

• Add names or heartfelt messages

• Choose personalised gifts for her for birthdays, anniversaries, or Christmas

• Include occasion-specific add-ons for a truly special touch

4. Do you only sell hampers for women?

Not at all! While we feature many pamper gift sets, we also offer:

• Gender-neutral hampers

• Baby and new mum gift sets

• Thoughtful gifts for any celebration

5. How does delivery work?

We provide fast and reliable UK delivery. Also including free next-day delivery on selected hampers. More so, we package each order carefully to ensure it arrives in perfect condition.

Standard Delivery:

• Dispatched via Royal Mail 48 Tracked

• Free delivery on orders over £40

• Orders under 1kg: £4.10; over 1kg: £6.20

• Dispatch within 1–2 business days

Express Delivery:

• Place before 1pm for next working day delivery

• Available only in the UK

• Express orders on Fridays must be placed before 1pm to arrive Monday

International Delivery:

• Currently unavailable, but coming soon

6. What if my products arrive damaged?

If your items arrive damaged:

• Send evidence to sales@surrealwellnessandskincare.com

• We will process a replacement or refund quickly

7. What occasions are your hampers suitable for?

Our hampers make perfect gifts for:

• Pamper gift sets for self-care nights

• Vegan friendly Christmas gifts during the festive season

• Personalised gifts for her on birthdays, anniversaries, or milestones

• Baby showers, weddings, thank you gifts, and more

8. Can I order multiple hampers for corporate gifting?

Even so, we create custom pamper gift sets and festive bundles for businesses. However contact our team for personalised options.

9. What packaging do you use?

We use:

• Recycled cardboard Kraft boxes and hamper baskets

• Tissue paper and shredded padding to protect products

• Glass jars for creams, scrubs, or liquid items

10. How do I place an order on your website?

• Add your product to the basket

• Go to checkout and enter your details

• Complete payment securely

• You’ll receive an order confirmation via email

Payment issues:

• Retry if payment fails

• Contact sales@surrealwellnessandskincare.com if problems persist

Order confirmation:

• Email is sent immediately after purchase

• Check junk mail if you don’t see it

11. Refunds & Returns

• Contact our customer service team via Facebook, WhatsApp, Instagram, or email

• Email: sales@surrealwellnessandskincare.com

• We will guide you through returns or refunds if eligible

Please see our Returns and Refunds Policy 

Looing for gift Ideas check out www.surrealhmpers.etsy.com